We must receive your item within 14 days of the receipt of the product to process your return.

You will need a valid return label (provided by Bully Max’s support team) prior to returning the product.

WE CANNOT PROCESS A REFUND WITHOUT A VALID RETURN LABEL.

Open item return policy:

• We do not accept returns for open product.
• If you’re trying the food for the first time, we recommend ordering a single bag. We also recommend transitioning your dog to new foods slowly. This will help prevent an upset stomach.

If you purchase a sale item, your refund will be only the sale price, not the original price. If you are returning an order that contains a free item, the free item must be returned as well.”